Thank you very much for submitting your complaint. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider.

In these cases, casino has its hands tied. I will leave this complaint opened for a month and kindly ask you to keep us updated.

Thank you very much for your understanding. Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you. Magic pay Euro, play Euro. Recent Posts. Compare items. No reaction, passive regulator. The player from Poland is struggling to receive help from the casino support regarding his delayed withdrawal.

Insufficient evidence from casino. Player's winnings got voided as he was accused of bonus abuse. The player complained about his winnings being voided.

The casino accused him of bonus abuse and said he had acquired his winnings in a tricky way. The player refused such accusations, however, the casino failed to provide proofs in the time and this complaint was ruled out as unresolved.

No further updates since then. Read more on: askgamblers. Player is experiencing technical difficulties while playing casino games.

Delayed payment, status unknown. Black points: for this casino. Extremely delayed withdrawal process. The player from Finland made a withdrawal request.

No confirmation of pending withdrawal was received but when the player tried to make a new withdrawal request a message popped out saying there had already been a request made.

Later on, the player contacted the casino and inquired about the progress of their withdrawal but no one ever answered them. The deposit was made via bitcoin but the withdrawal was supposed to be made via bank transfer, however, the casino had never asked for the player's banking details.

There were no more updates since then. No information about withdrawal request for more than 10 days.

The player complained that he didn't have any information about the status of his withdrawal request for more than 10 days and the casino was not answering.

No more updates since then. Payment delayed for 3 weeks. The player complained that he had made a withdrawal request 3 weeks ago but despite that the casino kept saying he would receive payment soon, the player still hadn't received anything and the casino stopped responding.

Black points: 56 for this casino. Ignored withdrawal request. The player made a withdrawal request of his winnings and sent over the verification documents but two weeks later the casino still hasn't replied or informed him about the withdrawal status.

The casino was unresponsive and there are no more updates since then. Black points: 50 for this casino. Slow withdrawal processing and lack of communication.

The player made a withdrawal request but the casino was not responding to his emails. He had sent over the verification documents more than two weeks earlier but he got no reaction to it either.

He found the situation strange. Payment delayed for two months. The player complained he had made a withdrawal request on January 20th but despite the casino's promise of an upcoming payment, more than two weeks later the player still hasn't received anything.

Since the player stopped communicating we don't know what was the outcome of this case. Show 4 similiar complaints with black points in total for this casino.

The player from Denmark has completed wagering requirements and requested a withdrawal. Unfortunately, even after sending all the required documents for the verification, the withdrawal has been pending for almost two weeks.

The player from Germany is experiencing difficulties withdrawing her winnings. The player from Finland is experiencing difficulties withdrawing his winnings.

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